RETURNS

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Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, but your 2-year Service and Support Warranty is still in effect.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If it has been used, we reserve the right to assess a restocking fee comparable to the amount of labor it will take to refurbish your machine to functional like-new condition, or of 10% of the total purchase price, whichever is greater.

Additional non-returnable items:
* Gift cards
* Downloadable software products

To complete your return, we require a receipt or proof of purchase, and an RMA ticket through our RMA system.

Only returns mailed or otherwise delivered to Cincy Power Computers at 10192 Springfield Pike, Cincinnati, Ohio, 45215 will be accepted.

There are certain situations where only partial refunds are granted: (if any)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error or poor shipment packaging/handling/other actions on the part of the customer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and of any return fees assessed.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days. Note that, in the case of financing, your initial payment is 100% non-refundable, as well as any merchant processing fees associated with the financing.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at mail@powerpcleasing.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at mail@powerpcleasing.com and send your item to: 10192 Springfield Pike, Cincinnati, OH, 45215, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 10192 Springfield Pike, Cincinnati, OH, 45215, United States.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.